Sunday, October 6, 2019
Term paper Essay Example | Topics and Well Written Essays - 1750 words
Term paper - Essay Example It is not a simple task to sum up the framework of present day’s consumer in a singularly described procedure. Not just do consumers' personal requirements show a discrepancy on a case-by-case basis, but also as a collective whole, customers' requirements are growing and have turn out to be a lot more intricate and challenging as compared to previous generations. Businesses are always trying to find techniques to not just meet these high hopes, but also go beyond them. Customers want not only personalized answers to their queries, but are as well trying to find personalization in terms of the approach company and its representatives adopt to take care of them. 2. How do other businesses provide this? Personalized customer service is one of the single most essential factors most organizations fail to notice, although it is the single factor that can in fact create trust with their customers at every step. From the instant they approach the company’s outlet or representat ive to the instant they take delivery of their order, giving personalized customer service will let one’s clients make out that they are the most essential business asset (Barnes, 2000). It does not actually take a lot of creativity to offer this level of service to the clients. Simply think about their opinion. What are their expectations from the company? How do they want to be treated by the company’s representatives? When it is known what is expected from the company, the company should go ahead of it. Do not provide only the smallest levels of service; surpass them on every level of the customer experience. Some of the methods by which other companies are providing personalized customer services are: Computerizing to the extent that is feasible and make it simple to get information regarding the products or services they offer. Offering clients the ability to â€Å"help themselves†gets a lot of the sales stress off and let them come to a decision in their own time. Maintaining stability in customer service from the minute customer places the order to the final follow up, sending them a note following the sale, asking them how they like the performance of the company and if they are happy with the level of service. Offering â€Å"added value†services, for instance, complimentary upgrades or guides. Keeping the clients up to date even after the sale as well as keeping lines of communication open, although not including all the sales publicity every time. Applying a ‘customer first’ environment between the workers and checking that they are following all the way through. Making sure that the staff quickly deals with the complaints. Giving incentive to workers who go that extra mile to think about the customers. This produces an atmosphere of personalized customer service. 3. How have other businesses profited from this? Other businesses are getting profits from personalized customer service in the following ways: Co mpanies start to gain profit from personalized customer service the instant they give their sales team members the power to take decisions on the shop floor. Clients will
Saturday, October 5, 2019
Concert Reports Essay Example | Topics and Well Written Essays - 250 words
Concert Reports - Essay Example After the piece was over, soloist violin artists took to the stage to give Tang a chance to prepare for the second piece. The stretching of the strings put a soft tune to calm the audience after a blast performance. After 30 seconds Tang performed Ballade No.4 by Fredrich Chopin. It is important to note that Tang has toured many countries globally and has won numerous awards for her prowess in music. The second piece started smoothly and the tune soon picked up to an impetuous rhythm so amazing that I had lost taste for the first performance. It was so incredible how she performed it. Following the intermission was Slavonic Dances for piano by Antonin Dvorak. Deborah the guest performer for the night showcased her talent with the piano. She portrayed her breathtaking virtuosity as her fingers ran up and down in a scale to demonstrate her very impressive dexterity. Her hands ran across the piano keyboard harmoniously producing notes that overwhelmed the audience with her delicate notes that were so breathtaking. At the end of the song, she produced powerful notes that left some audience mouth wide agape. The concluding performance was Trio in E-flat Major, Op.40 by Johannes Brahms and performed by Corbin Wagner, Horn and Hai Xin Wu. The pair made a lasting impression not only on me, but also on the entire audience because of how the notes from the piano rhymed with the violin and how the combined note was produced thunder infused with life. The piece was so illuminating that it started with the blasts of the trumpets as if it was a military parade but the echoes of the piano and the violin in background made the audience to jump up and down from one sit to another. The pair showed their command over the brass instruments such that the audience applause was their plea for more which was the case. Attending the concert is the best thing that happened to me. The performers showed their technical skills and
Friday, October 4, 2019
CBRN Chemical Biological Radiological Nuclear weapons Essay
CBRN Chemical Biological Radiological Nuclear weapons - Essay Example In the modern context, political instability is a serious problem because one cannot expect an unstable state to be responsible towards humanity. Comparing with nuclear weapons, radiological weapons are with less capacity to create severe damage. To be specific, this sort of weapons is generally used to create chaos among the mass. Within this scenario, world nations suspect that notorious terrorist organizations may make use of this weapon to intimidate humanity. For instance, the Padilla case (2002) proves that terrorist groups have worldwide network and are strong enough to use radiological weapons. To be specific, the government suspected that Padilla may involve in jihad because he is trained to handle radiological weapons. Besides, this person is closely related to the leadership within Al-Qaeda. So, the Padilla case proves that terrorist groups may make use of civilians to handle radioactive weapons. In my opinion, Al-Qaeda possesses economic capability to plot and conduct a severe attack using radiological weapon. Shane (2010) states that, â€Å"Al Qaeda is on the march again, targeting the country from within and without, and your hapless government cannot protect you†(p. A1). To be specific, the revenue from oil trade in the Middle East supports Al-Qaeda. So, one can see that economic capability is not a serious problem for the terrorist organizations. On the other side, the former satellite nations related to Russia (USSR) may have weapons (say, nuclear) and the terrorist organizations can easily influence these nations. Besides, the terrorist organizations make use of religious ideology to attract individuals who live in U.S. and other western nations. Mendelsohn (2009) states that, â€Å"Al Qaeda has never disguised its desire to acquire weapons of mass destruction, including nuclear capabilities†(p.77). So, I rate the threat of radiological weapons as high risk because
Thursday, October 3, 2019
Accomplished Senior Level Accountant Resume Essay Example for Free
Accomplished Senior Level Accountant Resume Essay SENIOR ACCOUNTANT / AUDITOR Accomplished Senior Level Accountant with exceptional analytical skills and in-depth knowledge of internal controls concepts. Expertise in conducting operational and financial audits and identifies and implements business process improvements.  Effectively writes recommendations to strengthen internal controls resulting in improved operational efficiencies. Excellent communication skills. Fluent in English Chinese                CORE KNOWLEDGE AREAS à ¼Ã‚ Internal Controls à ¼Ã‚ Superb Organizational /Analysis Skills à ¼Ã‚ Staff Development Training à ¼Ã‚ Policies / Procedures à ¼Ã‚ Operational / Financial Audits à ¼Ã‚ Team Leadership RELEVANT PROFESSIONAL EXPERIENCE ILLINOIS DEPARTMENT OF INSURANCE, Chicago, IL                                                              2001-Present Auditor-in-Charge (2006-Present) Staff Auditor (2001-2006) As Auditor-in-Charge, conducts audits through formal walkthroughs of accounting processes, internal control evaluation and testing, risk assessments high level analytical review, business organization and strategy analysis, and consideration of fraud. Develops audit procedures. Developed and maintains the audit budget, tracking any deviation and reporting it to the Supervisor. Prepares audit summary reports with documented audit findings and recommendations. Facilitate information requests from audit team members to accounting personnel ensuring a smooth workflow process. Mentors new hires on career development through on-the-job training. In the capacity of Staff Auditor, conducted financial audits of large insurance companies such as Allstate Insurance Company, Zurich Life Insurance Company and Country Insurance Company. Successfully audited over 30 various companies and performed substantive audit procedures to test the validity of financial information. Documented audit procedures and testing conclusions. Analyzed/validated financial data regarding material assets, net worth, liabilities, income and expenses. Verified large amounts of asset and liability account balances in excess of $1 billion. Provided corrective actions for companies to avoid fines and license suspensions. ADDITIONAL WORK EXPERIENCE CENTER FOR ECONOMIC PROGRESS, (City/State)                                                                     2003-Present Voluntary Tax Preparer Prepared federal and state income tax returns using TaxWise for hundreds of low income families. COMPUTER SKILLS Microsoft Word  ¨ Excel  ¨Ã‚ ACL   ¨ TeamMate Audit Management System EDUCATION UNIVERSITY OF ILLINOIS-CHAMPAIGN, Champaign, Illinois Bachelor of Science, Accounting, 2001 CERTIFICATIONS Chartered Property Casualty Underwriter (CPCU), 2005 Fellow, Life Management Institute (FLMI), 2004 Certified Financial Examiner (CFE), 2004 Certified Public Accountant (CPA), 2003
Wednesday, October 2, 2019
Food and beverage sector in the consumption service
Food and beverage sector in the consumption service The service consists of four categories which are people processing (direct at a customer), possession processing (direct at customers physical possessions), mental stimulus processing (direct at peoples mind), and information processing (use technology direct at a customers assets). The people and possession processing are based on tangible service while the mental stimulus and information processing are based on intangible service. In this assignment we choose the food and beverage sector in the service consumption which is based on people processing service. This is a common sector on worldwide. It is the daily routine and needs for everyone. In this sector, different people have different tastes of food, so it will split into different food and beverage sector such as Western, Chinese, Japanese, Korean, Thai, and other foods form different countries. As a customer, we have three-stage model of service consumption in buying and using a service of our choice, which are pre-purchase stage, service encounter, and post-purchase stage. The Secret Sanctuary is the restaurant that we are chosen. It not just provided the food and beverage service, it also provide the accommodation service. Actually, it is called Secret Sanctuary Boutique Cottage Kuching and created by Cyril Lim. The Secret Sanctuary is a unique boutique cottage located inside Taman Stutong Indah at Jalan Setia Raja (JG blogs 2009). It is like Minangkabau or Padang style house and exotic garden. The Secret Sanctuary is a peaceful garden because it provides a great place for a quiet retreat to get away from the hectic busy city life (JG blogs 2009). This place is for customers to find inner peace, creativity, beauty, love and truth (Travel Borneo Blog 2010). The Secret Sanctuary classifies as a three star hotel, that provides room service, restaurant service, and facilities available service which is waterfall pool, Jacuzzi, stream room, fish spa, open air hot tub, garden shower, gym, Wi-Fi access, and BBQ. For the facilities available service, they jus t provide to those customer who wish to pay RM30 per person (RM15 per children) for the charged of use the facilities available (Cyril 2010). The Secret Sanctuary provides the restaurant service to the guests and also the outsider customers. The foods of its restaurant are based on western foods. THE THREE-STAGE MODEL OF SERVICE CONSUMPTION Pre-purchase stage The pre-purchase is first stage model of service consumption. Pre-purchase is defined as a series of information acquires according to consumer-specific decision making evaluation, which recognize salient information from different resources depending on situation (Hoffman, 1998). Pre-purchase can also being defined as customer decision on their initial decision making pertaining to their purchase of a product or service that being reflected by their underlying needs (Lovelock Wirtz 2004). At pre-purchase stage, we start to be aware of our needs and wants. Such awareness of our needs and wants enable further consideration into the decision making process in later stage, service encounter. It also enables a further implementation of information search and alternative evaluation in pre purchase stage. We awareness needs a restaurant for our friendship reunion and we wants provide the western food and beverage services. This tangible service is based on people processing that provide service directed at the customer. Under information search stage, it plays a relative important role in defining our needs and wants as discussed earlier. When we decide what to the service needed, we will seek for information prior our consumption. Such information search can either be active or passive, depending on the level of involvement and perceived risk associated to the search of information. Active and passive information search normally provided by family, friends, colleagues, advertisement, mass media or organization. For our information search, that is provided by our friends. In addition, information search can also come from both internal and external sources. For example of internal information search are personal preferences and self involvement. Oppositely, external information search such as internet, catalog, and advertisement. Such purchase of service is considered limited decision making mainly because consumers unlikely will purchase such service on the daily basis. This also define the level o f low involvement consumer have on purchasing such service. We information search also come from internet search and Privilege Book which can provide our restaurants information and the environment. Apart from information search and awareness of our needs in consumption service, at pre-purchase stage, we also do alternatives search. Such alternative search enables us to have more choices on our consumption. When we from information search, we have three alternative choices which are Tray Cafe, Secret Sanctuary, and Friends n Family. At this stage, we are concern on our choices between different service provided by both Secret Sanctuary and its competitors which are Tray Cafe and Friends n Family. We not only evaluate the service provided by Secret Sanctuary, but also similar service provided by other competing service providers. Tray Cafe is a memories restaurant that they provide a wall to let customers write down their comments and inside the restaurants memories. But the Tray Cafe does not have a seat to provide a group customers seat on together. However, the Friends n Family is an ordinary western food restaurant and they provide less choice of the food and beverage. As for Secret Sanctuary, it not just a restaurant, it also is a unique Boutique Cottage. The Secret Sanctuary has a graceful environment provide to customers. It can provide a seat like a peaceful garden for our friendship reunion. For our decision making, we are discussing on Facebook and compare the entire three restaurants. After discussion, we are decide to choose the Secret Sanctuary because its service and environment provide be close to our needs Service encounter After making a pre-purchase decision, we will consume a service encounter of the Secret Sanctuary. A service encounter is a period of time during the customer interacts directly with a service provider. Secret Sanctuary is providing us the tangible service (Lovelock Wirtz 2004). The service encounters as moment of truth which is metaphor by Richard Normann. The point of Normann is a service organizations life of the relationship that is at stake on building long-term relationships with their customers (Lovelock Wirtz 2004). The Secret Sanctuary is our decision for friendship reunion place. The Secret Sanctuary is our decision for friendship reunion place. We requests from them to provide the food and beverage service and the happy environment possess a peaceful sanctuary for away from the hectic busy city life and also providing a memorable reunion for us. Throughout service delivery between customers and organization that consists of different level of services which is high-contact services and low-contact services. Most of the restaurants are focuses on customers service rather than inanimate objects (Lovelock Wirtz 2004). But, Secret Sanctuary is focuses on customers service and also the exterior and interior of its building, equipment, physical facilities and furnishing. Secret Sanctuary not only a restaurant, it also is a boutique cottage. It provide a garden style home-stay, is a great place for us because we does not feel the hectic busy city life but a peaceful garden. It is providing high-contact service on their environment and the facilities to their customers. For their low-contact service as customers undertake the self-service on beverage and take order. To conceptualize the service factory as a system that integrated marketing, operations, and customers themselves. It is known as the servuction system which is combining the terms service and production. This conceptual framework to embrace three overlapping elements, there are service operations, service delivery and service marketing system (Lovelock Wirtz 2004). The service operations can be divided into those relating to the service provider and those relating to the tangible services such as equipment and physical facilities (Lovelock Wirtz 2004). The Secret Sanctuary is satisfied our requirement because it provides us a graceful and freedom environment (high-contact service). In Secret Sanctuary, we needs to go their bar counter and take an order by self (low-contact service). Service delivery is concerned with the process of delivery between the product service and customer (Lovelock Wirtz 2004). During the service delivery, the customer will start evaluating the quality of service they are receiving and deciding whether its services meet their expectation. The Secret Sanctuary is a restaurant to provide the western foods. For their restaurant services, they does no provide the service delivery on beverage which is undertake our self-service from their bar counter. But, they were providing the food delivery service on customer seat. In addition, they have prepare a book in the bar counter which is for customer to write down their feeling of the Secret Sanctuary and leave down the contact number, so they can inform them to come their event together. The service marketing system of Secret Sanctuary is a full-service of accommodation and restaurant. The Secret Sanctuary is providing the best facilities to attract customer such as waterfall pool, fish spa, BBQ, and Wi-Fi access. Additional service encounter, they are through their sites to introduce their services and also provide the map of their place. Post-purchase stage After service encounter, we then enter the post-purchase phase. During the post purchase stage, we will evaluate the service performance that we have received and compare it with our prior expectations (Lovelock Wirtz 2004). Post purchase produce satisfaction and loyalty, which are aim of most marketing strategies. The product is evaluated to dissatisfaction or satisfaction. If it is dissatisfaction, customer may produce complaints. The complaints must be handling properly to reserve dissatisfaction. If it is satisfaction, loyalty may perform and the customer is committed to the service. Comparison of the Secret Sanctuarys service performance with our received and prior expectations, it satisfied our prior expectations. Whatever it is expensive than Tray Cafe and Friends n Family, but it provide us the foods service with the best behavior of their employees, comfortable and graceful environment. Therefore, we are satisfaction its employees service behavior and the environment provided. Post purchase dissonance is a doubt or anxiety about the correctness of ones decision after a purchase has been made (Lovelock Wirtz 2004). Customers satisfaction is a purpose of the proximity between the customers expectations and the services perceived performance. If the performance is below the customers expectations, then the customer will be dissatisfied and will suffer the consequences resulting from the mismatch. Dissatisfied customers will reduce the cognitive dissonance and customer will exhibits risk-reducing behavior. Although the Secret Sanctuary satisfied our expectations, but if we were go frequently that prices provide is expensive for us. So, we will loyal in occasionally. Customers may attempt to modify the facts of the purchase scenario, mostly by reducing the proposed price paid for the goods when it meets dissatisfaction. Dissatisfaction is the feeling experienced by a customer whose expectations have not been met by a service. However, the purchase has resulted in complete dissatisfaction and goods returning are not probable, this strategy is to hide the good away in an attempt to forget about the purchase. On the other hand, word-of-mouth (WOM) plays an important role in the advertising. Word-of-mouth is used to reduce the cognitive dissonance following a major purchase decision. Nevertheless, word-of-mouth serves functions of ego defense otherwise as a means of enhancing the status of the information giver, as well as dissonance reduction. Purchase satisfaction is the ultimate goal of marketing. It results when perceptions of product performance match expectations that are at, or above, the minimum desired performance level (Lovelock Wirtz 2004). It happens when the purchase expectations are fulfilled; there is a tendency for customers to repurchase and loyalty to the services. Repeat purchase is a pattern of customer behavior that involves the purchase of the same product or services over time (Lovelock Wirtz 2004). However, consumers develop certain expectations about the ability of a product to fulfill instrumental and symbolic needs. If the services meet the needs, satisfaction is likely to result. In the other round, if the expectations are not meet, dissatisfaction is being experiences. In this case, we are satisfied about the services provided by Secret Sanctuary. Secret Sanctuary provided us the delicious food and a garden style home-stay for our reunion. In addition, it is a great place for a quiet retreat to get away from our hectic busy city life, so, it let us enjoyed and relax for our reunion on this place (Travel Borneo Blog 2010). The owner of Secret Sanctuary (Cyril Lim) ever said that, this little cottage is also for those who want to enjoy the sights and sounds of this hidden island paradise. This place will give an ambience of local culture as well as Zen living all under one roof (Travel Borneo Blog 2010). While in our future intention, we cannot go there frequently. Our reason is although the Secret Sanctuary provides us the satisfaction services but their price of food and beverage are expensive, so, we do not have ability to go there frequently. However, we will go there occasionally. CONCLUSION As a result of overall performance, we should through the three-stage model of service consumption before buying or using the service of our choice. When we decide our event, we start to be aware of our needs and wants. For we awareness our needs and wants, we enable a further implementation of information search and alternative evaluation in pre-purchase stage. After that, we enable consideration into decision making process in later stage, service encounter. During the service encounter, we will request service from our chosen supplier and service delivery. After service encounter, the customers then enter the post-purchase phase. At post-purchase stage, customers evaluate the service performance they have received and compare it with their prior expectations. Finally, the customers will make a future intentions whether they loyalty or disloyalty on their chosen supplier. As a conclusion of Secret Sanctuary, it is a unique boutique cottage for accommodation and restaurant business. It provides the service of our needs and wants. Secret Sanctuary let us to enjoy the sights and sounds of this hidden island paradise for our reunion (Travel Borneo Blog 2010). We are satisfaction about their delicious food (western food) and its building style. In future intention, we were going there occasionally because the price of food is expensive and we do not have ability to go frequently.
Essay --
As children growing up, we tend to imitate and aspire to be like the people we look up to. Looking back at my childhood, my passion for teaching and working with children comes as no surprise. When I was in 5th grade a young boy my age was as others stated to be "different." Teaching him, reading to him on the bus, and just always wanting to get to know him made me realize how much I would like to do this professionally. Seeing how the grown ups interacted, and was so effective with children really amused me. I had been surrounded by children my whole life, and as I got older, I would try my best to lend a hand and help all the other children that has disablities. After my first experience in a school, I grew fond of working with students in a classroom setting. I began looking up teacher development workshops, and graduate courses to expand my knowledge about what possibly would happen if I went into the special education feild, in order to support and apply while teaching at the t ime. After becoming familiar with the different realms of education I became aware of a few things. I ...
Tuesday, October 1, 2019
The Internet Piracy
The Pirate Bay -Case Study 1. How does The Pirate Bay business make money? What is its business model? – The Pirate business makes their money by advertising using the â€Å"advertising revenue†as a business model. It’s a website works as a forum to advertise and receives fees from the advertiser. The more browsers the website has, the higher rates of the websites will charge and that’s what lead them to increase their revenue. 2. How do new â€Å"cloud-based†media sites and services make money? What is their business model? * It works through subscription fees by using the â€Å"subscription revenue†as business model.By this the website provides all content or services to their users to exchange for a subscription fee. The users will pay a fee based on what kind of service they want and for how long. 3. Is the record industry justified in attempting to shut down P2P file-sharing sites that make it possible to download copyrighted media? W hy or why not? * Yes it is, since there are millions of dollars spent by record labels to produce albums and not to include the artist’s time and effort into creating music’s and movies for the audience.In my opinion, CD’s, DVD’s can be bit pricy during such difficult economic times, but it will not give people the right to steal. 4. Why might consumers prefer to pay for music from cloud-based sites rather than simply download music from P2P sites? * Because, they get benefits if having instant access of high quality track and videos without the hassle of P2P software download. The consumers don’t have to wait for hours for downloads or clutter their hard drives with file.
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